(Un)Acceptable Language in the Workplace - All You Need to Know

Introduction

Words that were once used in everyday language can now be found offensive. This is partly due to more understanding and sensitivity about language and the roots of certain expressions, and partly due to a more thorough understanding of the need to operate in a way that does not cause offence.

In addition, language can be used in a way to intimidate people - maybe by shouting at employees. This could be seen as a breach of mutual trust and confidence and could be seen as bullying behaviour.

During this virtual classroom seminar, Professor Kathy Daniels will explore the following questions:

• What is, and is not, acceptable in the workplace?
• To what extent is the employer responsible for making sure that employees are aware of acceptable and unacceptable language?
• What is neutral language?
• When does a robust ‘telling off’ become unacceptable?

What You Will Learn

This live and interactive session will cover the following:

• Harassment
• The definition of harassment in the Equality Act 2010
• How unacceptable language can be seen as harassment
• Acting if harassment is alleged
• Acceptable and Unacceptable Language
• What is offensive?
• Is swearing ever acceptable?
• The influence of culture
• When Problems Occur
• Dealing with the person using unacceptable language
• Support the complainant
• Constructive Dismissal
• When does unacceptable language become a breach of contract?
• Potential breach of mutual trust and confidence
• When a breach leads to constructive dismissal
• Disciplinary and Dismissal
• Conduct - misconduct or gross misconduct?
• Acas Code of Practice: Disciplinary and Grievance Procedures
• The Employer’s Responsibility
• Vicarious liability
• ‘Reasonable steps’ defence
• Training
• Policies and Procedures
• Communicating standards to the workforce

Recording of live sessions: Soon after the Learn Live session has taken place you will be able to go back and access the recording - should you wish to revisit the material discussed.