(Un)Acceptable Language in the Workplace - All You Need to Know

Introduction

Words that were once used in everyday language can now be found offensive. This is partly due to more understanding and sensitivity about language and the roots of certain expressions, and partly due to a more thorough understanding of the need to operate in a way that does not cause offence.

However, this can cause difficulties because some people are not aware that certain language or expressions are unacceptable, and also because some people can be very sensitive. It can also cause problems with people using expressions that they know are unacceptable, and they do this deliberately to cause hurt or to get a reaction.

The use of unacceptable language can lead to a claim of harassment. Since October 2024, employers have been required to take reasonable steps to stop harassment of a sexual nature occurring in the workplace.

What is, and is not, acceptable in the workplace? To what extent is the employer responsible for making sure that employees are aware of acceptable and unacceptable language? What is neutral language? These are the questions that will be explored in this webinar.

What You Will Learn

This webinar will cover the following:

• Harassment
• The definition of harassment in the Equality Act 2010
• The employer duty to take reasonable steps to stop harassment of a sexual nature
• How unacceptable language can be seen as harassment
• Acting if harassment is alleged
• Acceptable and unacceptable language
• What is offensive?
• Is swearing ever acceptable?
• The influence of culture
• When problems occur
• Dealing with the person using unacceptable language
• Supporting the complainant
• The employer’s responsibility
• Vicarious liability
• ‘Reasonable steps’ defence
• Training
• Policies and procedures
• Communicating standards to the workforce

This pre-recorded webinar will be available to view from Thursday 11th September 2025

Alternatively, you can gain access to this webinar and 1,800+ others via the MBL Webinar Subscription. Please email webinarsubscription@mblseminars.com for more details.