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Navigating Difficult Client Situations - A Toolkit for Accountants

Name: Navigating Difficult Client Situations - A Toolkit for Accountants
Price: 199 GBP

Level

Intermediate: Requires some prior subject knowledge

CPD

1.25 hours

Group bookings

email us to discuss options for 5+ delegates

Phil Gott

Navigating Difficult Client Situations - A Toolkit for Accountants

With a SmartPlan £99

With a Season Ticket £149

Standard price £199

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Introduction

Accountants and their clients often operate in high-pressure environments - conditions that can sometimes bring out the worst in people. What works effectively with one individual may completely miss the mark with another.

Unexpected tax liabilities, disallowed deductions, cash flow problems, stress from business uncertainty can all cause your client to become frustrated or angry and, as a professional, your ability to achieve strong outcomes and maintain positive relationships is essential.

During this webinar, expert speaker and former Chartered Accountant Phil Gott will guide you through strategies to manage challenging situations and difficult personalities.

What You Will Learn

This webinar will cover the following:

How to spot different types of behaviour and adapt your approach to get on their wavelength

Taking ownership of situations and providing reassurance without over committing

Controlling your feelings and developing an inner confidence in daunting situations

How to handle clients who are emotional (angry or upset) e.g. an unexpected bill or charge can trigger an emotional response if it is not explained clearly

Using questions to understand, to build empathy and to help people see solutions for themselves

How to respond if you are asked something you think you should know but don’t - such as a technical tax query

How to positively manage expectations when you are too busy to do something

What to say when things seem to have gone wrong

This pre-recorded webinar will be available to view from Friday 28th November 2025

Alternatively, you can gain access to this webinar and 1,800+ others via the MBL Webinar Subscription. Please email webinarsubscription@mblseminars.com for more details.