From Stress to Success - Navigating Tough Client Calls with Confidence

Introduction

Few of us look forward to dealing with challenging clients on the phone, but we should not let a bad call ruin our whole day.

This webinar will review a range of practical tips to put you in the driving seat the next time a challenging client calls.

What You Will Learn

This webinar will cover the following:

• What makes a client call ‘difficult’
• How to remain calm and professional under pressure
• Using practical techniques for de-escalation and control
• How to use clear and assertive communication to set boundaries
• Reflect on your own particular triggers and resilience strategies
• Asking the right questions
• Using the right words for maximum impact
• Know when and how to escalate calls appropriately

This pre-recorded webinar will be available to view from Thursday 21st August 2025

Alternatively, you can gain access to this webinar and 1,700+ others via the MBL Webinar Subscription. Please email webinarsubscription@mblseminars.com for more details.