A Practical Guide to Board Meetings & Governance under the FCA Consumer Duty

Introduction

This webinar provides practical insight into what good practice looks like in the brave new world of Consumer Duty now we are approaching 18 months since it first entered into force.

Many businesses have grappled with implementing and embedding the requirements of Consumer Duty.

Lots will have relied to some degree on specialist external resource, and most will have had a project of some form set up to deliver against the implementation plan required by the FCA.

One of the challenges with big projects, particularly those supported with external resource, is ensuring an effective ‘handover to BAU’ and lots of firms are continuing to do work on normalising their new processes, embedding cultural change and benchmarking against peer firms.

The FCA has recently published results of thematic work in the general insurance sector, as well as its observations of how some of the key Consumer Duty requirements have been embedded.

What You Will Learn

This short webinar will cover the following:

• Consumer Duty 18 months on - where we are now
• PRIN 2A and the core top-level expectations around governance and culture
• The importance and role of the consumer duty champion
• Board/governance committee meetings in the Consumer Duty world
• Product governance and price and value - getting the balance right
• Understanding and applying recent feedback from the FCA
• Encouraging and evidencing effective challenge and oversight
• The governing body report - applying the principles we have discussed
• Key points to take away

This pre-recorded webinar will be available to view from Wednesday 28th May 2025

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